Louise Harris, who has multiple sclerosis, was approached by a manager in Hanley Wetherspoons on 13 January.
"I was in utter shock, I could not believe it," said Ms Harris, adding she had provided proof cockapoo Bella was a service dog.
Wetherspoons said in a statement it had a "no-dog policy", but assistance dogs were allowed in its pubs. The chain added it was in contact with Ms Harris to understand her concerns.
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