When Kwaku Agyeman, a wheelchair agent at D.C.'s Reagan National Airport, first started his job 10 years ago, he was paid only $5.65 per hour, relying on tips to bring his salary up to the minimum wage. In the years since, his working conditions have hardly improved. He's not alone. Workers like Kwaku have seen their wages drop and benefits like health care disappear over the past decade, all while performing essential jobs like transporting baggage, providing food service, and assisting those who use wheelchairs. As a result, this workforce—which is largely comprised by people of color—often experiences short-staffing, high turnover, inadequate equipment, and improper training.
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